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Nu Skin & Pharmanex Refund Policy
The Company refund policy in these Policies and Procedures does not apply to Big Planet products. The Big Planet Product Refund Policy is in the Supplemental Big Planet Policies.
The Company will refund ninety percent of the price, less applicable Bonuses, (plus applicable tax if prepaid) on reasonably sound, unopened, unaltered, resalable, and restockable products and Sales Aids produced and sold by the Company that are returned within twelve months of the order date by the Distributor who purchased the products or Sales Aids from the Company. In order for the Company to correctly back out the applicable Bonuses on returned products, it is critical that the original sales order number from the invoice be retained. This number must be provided to the Company at the time the request for a refund is made.
Products otherwise sold individually but purchased as part of a kit or package may be returned if the product is current, unopened, and resalable.
Acceptable refund alternatives include but are not limited to the following: Company credit, bank check, bank transfer, or credit card charge back. The actual form of refund will be based upon local payment procedures and the original form of payment.
To obtain a refund for returned products or Sales Aids, a Distributor must comply with these procedures:
approval for the return in the form of a Return Merchandise Authorization (RMA) number must be received prior to return shipment to the Company. This approval must be obtained, either by telephone or in writing, and the actual return shipment must be accompanied by the RMA number (Shipping Inquiries at 1-800-487-1000);
the Company will provide the Distributor with the correct procedures and location for returning the products or Sales Aids. All return shipping costs must be paid for by the Distributor;
products or Sales Aids sent to the Company without prior authorization will not qualify for a refund and will be returned to the Distributor at the Distributor’s expense;
this refund procedure may vary in jurisdictions where different repurchase requirements are imposed by statute. Applicable jurisdictional laws may dictate the terms of the refund policy; and
the Company reserves the right to require a Distributor to repay Bonuses paid to him on products returned by the Distributor’s Downline Organization. This may be achieved either through contact with the affected Distributors for direct repayment or by withholding from present or future Bonus payments. This policy encompasses all refunds allowed under the Company’s Refund Policy. Extension of the refund policy as required by applicable law, or instances in which Distributor misconduct, misrepresentation, or other extenuating circumstances necessitates a Company refund in excess of the stated refund policy will be considered on a case-by-case basis.
Personalized Sales Aids are not returnable or refundable unless an error in printing has been made. Personalized Sales Aids with printing errors must be returned within thirty days. Approval for the return must be received prior to shipment to the Company. This approval must be obtained from the Personalized Sales Aid Department who may be contacted either by telephone (1-800-487-1000) or in writing.
Customer Refund Policy
The Customer Refund Policy in these Polices and Procedures does not apply to Big Planet products. The Big Planet Customer Refund Policy is in the Supplemental Big Planet Policies.
By law, Distributor must offer a three-day money-back guarantee to his retail customers. This means that the selling Distributor must, for any reason and upon request, give a full refund of the purchase price to the customer. The only requirement is that the customer requests the refund within three business days of purchase and returns the unused portion of product. The Distributor must make a refund for returned products within ten days of the customer’s request.
The Distributor must provide the customer with two copies of the completed Retail Sales Receipt at the time of the sale. All blanks in the section referring to the three-day refund policy on the back of the receipt must be completed. The front of the Retail Sales Receipt should be completed and include the items ordered, the amount of sale, and the customer’s name, address, and telephone number.
The back of the Retail Sales Receipt should be completed and include the date of the sale, the date of the third business day after sale, the Distributor’s name, business address, and business telephone number.
The first copy is the customer’s receipt of the purchase. The customer should sign and date the back of the second copy and return it to the Distributor if a refund is requested. The third copy is the Distributor’s receipt of the purchase. If the customer prefers, the Distributor may, at his discretion, make a product exchange instead of a refund.
A Distributor should keep copies of all Retail Sales Receipts on file for at least four years. The amount of sales tax collected must be recorded on the Retail Sales Receipt Form.
The Company encourages Distributors to honor a request for a refund or product exchange even if it is made more than three business days after purchase. The Company supports this policy by providing replacement products for a refund or product exchange with a customer up to thirty days after the date of sale to the retail customer.
The Company will instruct the Distributor on the correct procedure and provide authorization for returning the products to the Company. Contact Shipping Inquiries at 1-800-487-1000 to obtain authorization and instructions.
To receive replacement products, after obtaining authorization, the unused portion of product and the Retail Sales Receipt must be returned to an authorized Distribution Center within thirty days of the date of the sale to the retail customer.
Independent Warehouses are not authorized to accept returns under any circumstances.
Pharmanex Refund
Nu Skin & Pharmanex Refund Policy
The Company refund policy in these Policies and Procedures does not apply to Big Planet products. The Big Planet Product Refund Policy is in the Supplemental Big Planet Policies.
The Company will refund ninety percent of the price, less applicable Bonuses, (plus applicable tax if prepaid) on reasonably sound, unopened, unaltered, resalable, and restockable products and Sales Aids produced and sold by the Company that are returned within twelve months of the order date by the Distributor who purchased the products or Sales Aids from the Company. In order for the Company to correctly back out the applicable Bonuses on returned products, it is critical that the original sales order number from the invoice be retained. This number must be provided to the Company at the time the request for a refund is made.
Products otherwise sold individually but purchased as part of a kit or package may be returned if the product is current, unopened, and resalable.
Acceptable refund alternatives include but are not limited to the following: Company credit, bank check, bank transfer, or credit card charge back. The actual form of refund will be based upon local payment procedures and the original form of payment.
To obtain a refund for returned products or Sales Aids, a Distributor must comply with these procedures:
approval for the return in the form of a Return Merchandise Authorization (RMA) number must be received prior to return shipment to the Company. This approval must be obtained, either by telephone or in writing, and the actual return shipment must be accompanied by the RMA number (Shipping Inquiries at 1-800-487-1000);
the Company will provide the Distributor with the correct procedures and location for returning the products or Sales Aids. All return shipping costs must be paid for by the Distributor;
products or Sales Aids sent to the Company without prior authorization will not qualify for a refund and will be returned to the Distributor at the Distributor’s expense;
this refund procedure may vary in jurisdictions where different repurchase requirements are imposed by statute. Applicable jurisdictional laws may dictate the terms of the refund policy; and
the Company reserves the right to require a Distributor to repay Bonuses paid to him on products returned by the Distributor’s Downline Organization. This may be achieved either through contact with the affected Distributors for direct repayment or by withholding from present or future Bonus payments. This policy encompasses all refunds allowed under the Company’s Refund Policy. Extension of the refund policy as required by applicable law, or instances in which Distributor misconduct, misrepresentation, or other extenuating circumstances necessitates a Company refund in excess of the stated refund policy will be considered on a case-by-case basis.
Personalized Sales Aids are not returnable or refundable unless an error in printing has been made. Personalized Sales Aids with printing errors must be returned within thirty days. Approval for the return must be received prior to shipment to the Company. This approval must be obtained from the Personalized Sales Aid Department who may be contacted either by telephone (1-800-487-1000) or in writing.
Customer Refund Policy
The Customer Refund Policy in these Polices and Procedures does not apply to Big Planet products. The Big Planet Customer Refund Policy is in the Supplemental Big Planet Policies.
By law, Distributor must offer a three-day money-back guarantee to his retail customers. This means that the selling Distributor must, for any reason and upon request, give a full refund of the purchase price to the customer. The only requirement is that the customer requests the refund within three business days of purchase and returns the unused portion of product. The Distributor must make a refund for returned products within ten days of the customer’s request.
The Distributor must provide the customer with two copies of the completed Retail Sales Receipt at the time of the sale. All blanks in the section referring to the three-day refund policy on the back of the receipt must be completed. The front of the Retail Sales Receipt should be completed and include the items ordered, the amount of sale, and the customer’s name, address, and telephone number.
The back of the Retail Sales Receipt should be completed and include the date of the sale, the date of the third business day after sale, the Distributor’s name, business address, and business telephone number.
The first copy is the customer’s receipt of the purchase. The customer should sign and date the back of the second copy and return it to the Distributor if a refund is requested. The third copy is the Distributor’s receipt of the purchase. If the customer prefers, the Distributor may, at his discretion, make a product exchange instead of a refund.
A Distributor should keep copies of all Retail Sales Receipts on file for at least four years. The amount of sales tax collected must be recorded on the Retail Sales Receipt Form.
The Company encourages Distributors to honor a request for a refund or product exchange even if it is made more than three business days after purchase. The Company supports this policy by providing replacement products for a refund or product exchange with a customer up to thirty days after the date of sale to the retail customer.
The Company will instruct the Distributor on the correct procedure and provide authorization for returning the products to the Company. Contact Shipping Inquiries at 1-800-487-1000 to obtain authorization and instructions.
To receive replacement products, after obtaining authorization, the unused portion of product and the Retail Sales Receipt must be returned to an authorized Distribution Center within thirty days of the date of the sale to the retail customer.
Independent Warehouses are not authorized to accept returns under any circumstances.